Trustly

Trustly is a Swedish fintech company that pioneered the “Pay by Bank” model, allowing for secure, instant bank transfers without the need for card details or e-wallets. Founded in 2008, the company has grown into a global leader in open banking payments. As of 2024, Trustly has a network that connects with over 12,000 banks and reaches more than 650 million consumers in over 30 markets. In 2023, Trustly's revenue reached $265 million, marking a 14% increase from the previous year. The company processed $58 billion in transactions in 2023, a 79% increase year-on-year. Trustly's “Pay N Play” solution, specifically designed for the iGaming industry, has been a key driver of its success, with over 200 brands supporting the solution by 2022. The company's growth is fueled by the broader trend of open banking, which is projected to grow significantly in the coming years.

Trustly

Number of Games

Type

E-wallet

Fees

1-2%

Processing time

Instant

Casinologia/Trustly

Alex Matt

Digital Marketing Strategist

29.08.2025

Updated

Key Facts

Company

Trustly Group AB

Headquaters

Stockholm, Sweden

Established

2008

Number of users

650,000,000+

Trustly Markets:

Lithuania

What Is Trustly and How It Dominates Online Casino Payments?

Trustly is a Swedish fintech company that offers a fast and secure online payment solution based on the principles of Open Banking. Unlike traditional methods like credit cards or e-wallets, Trustly facilitates direct bank-to-bank transfers, eliminating the need for players to share card numbers or create a separate account. This has made it a game-changer in the iGaming industry, where speed, security, and a seamless user experience are paramount.

A key innovation that has propelled Trustly's dominance in online gambling is its “Pay N Play” product. This feature allows players to bypass the traditional registration process entirely. By simply making a deposit via their online bank, their identity and KYC (Know Your Customer) information are verified instantly, allowing them to begin playing within seconds. This frictionless experience has revolutionized player onboarding, significantly boosting conversion and retention rates for casinos.

For players, the benefits are clear: deposits and withdrawals are instant, there are no separate accounts or passwords to remember, and the security is a direct extension of their bank's own robust protocols. As Trustly never stores a user's bank credentials, it provides an added layer of privacy and protection. For operators, Trustly streamlines payment processes, reduces the risk of fraud, and ensures compliance with financial regulations by automatically verifying a player's identity through their bank.

While Trustly's Open Banking model offers immense convenience and security, its reach is primarily concentrated in Europe, with a strong presence in Nordic and Baltic countries. Its global expansion is ongoing, but its widespread adoption in online gambling is still tied to the availability of its service in specific markets. Despite the rise of other payment alternatives, Trustly continues to set the benchmark for instant, secure, and hassle-free transactions, making it a highly valued payment method for both players and online casinos.

Is Gambling with Trustly Legal?

Trustly's legal framework for online gambling is tightly integrated with the regulatory landscape of the countries it operates in. As a licensed payment institution supervised by the Swedish Financial Supervisory Authority, Trustly strictly adheres to EU regulations, including the Payment Services Directive (PSD2), which promotes secure open banking. This means its use for online gambling is generally legal and widely supported in regulated European markets where online operators hold the necessary licenses.

Trustly's model is particularly suited for a regulated environment, as it facilitates instant KYC (Know Your Customer) and AML (Anti-Money Laundering) checks. By connecting directly to a player's bank account, Trustly can verify identity and source of funds in real-time, helping online casinos meet their compliance obligations and ensuring that only eligible, verified players can participate. This capability is a core reason for its widespread adoption in highly regulated markets like Sweden, the UK, and Germany, where responsible gaming and player protection are paramount.

However, Trustly's availability is contingent on the legal status of online gambling in each jurisdiction. In regions where online gambling is illegal or operates in a “grey area,” Trustly will not offer its services. The company works closely with local regulators and maintains a list of approved, licensed iGaming merchants to ensure it remains compliant and avoids facilitating payments for illegal activities. While this may limit its geographic reach compared to some other payment methods, it reinforces Trustly's reputation as a secure and responsible payment solution. The company's focus is on enabling a safe, compliant, and frictionless user experience within legally sound frameworks.

We are committed to enabling a world of instant payments, but we will not compromise on our commitment to security and regulatory compliance. Our ‘Pay N Play' model is not just about speed and convenience; it's about building trust by ensuring every transaction is secure and every player is verified. – [Trustly Spokesperson]

🌍 Trustly Gambling Legality by Region

Region	Trustly Use for Gambling	Notes
Europe (EEA/UK)	✅ Legal and widely supported	A dominant and trusted method, especially with the “Pay N Play” model. Its use is contingent on the operator being licensed in the jurisdiction.
North America	⚠️ Limited availability	Trustly has a growing presence in the U.S. and Canada, but its use for gambling is highly dependent on state- or province-specific regulations.
South America	⚠️ Inconsistent	Availability varies by country based on local regulations; not as widespread for gambling as in Europe.
Asia	❌ Generally unavailable	Trustly adheres to strict local laws and is typically not available for gambling transactions in countries with bans or severe restrictions.
Oceania	✅ Legal in regulated markets	Available for licensed operators in countries like Australia, where it supports direct bank transfers.
Africa	⚠️ Inconsistent	Limited availability due to varied regulatory landscapes; often not a primary payment option.
Middle East	❌ Generally unavailable	Trustly blocks gambling transactions in most countries due to strict legal prohibitions.

Fees, Delays, and Hidden Costs

Trustly's model is designed to be highly transparent and efficient, largely eliminating the hidden costs and delays associated with traditional payment methods like credit cards and e-wallets. The company operates on a “merchant-pays” model, meaning the online casino or merchant bears the transaction cost, not the player. This is a significant advantage for users, as it means they are not charged for deposits or withdrawals. However, there are a few nuances to be aware of:

No Direct Player Fees: Trustly does not charge players for using its service. The cost of the transaction is a small percentage-based fee that is paid by the online casino, a cost they are willing to absorb due to Trustly's high conversion rates and the security and speed it provides. This makes it one of the most cost-effective payment methods for players.
Instant Processing, Minimal Delays: Trustly's core value proposition is instant transactions. Deposits are credited to the casino account immediately, allowing players to start playing without delay. Similarly, withdrawals are known for being exceptionally fast, often clearing and reaching the player's bank account within minutes, particularly with its “Pay N Play” feature. Any minor delays are typically due to the casino's own internal security checks or the receiving bank's processing times, not Trustly's system.
No Currency Conversion Fees: As Trustly facilitates direct bank-to-bank transfers, there are generally no additional foreign exchange markups applied by Trustly itself. The transaction is handled directly by your bank, which may apply its own standard exchange rate if your bank account currency differs from the casino's. However, this is a bank-specific charge, not a fee from Trustly.
Account Holds and Limitations: Due to the direct link to a player's bank account, Trustly transactions are inherently secure and fully traceable. This reduces the risk of fraud and the need for the kind of account holds and limitations that are sometimes seen with e-wallets. Trustly's system is designed to provide real-time verification, which streamlines the process and minimizes delays.
Geographic and Bank Restrictions: While Trustly is a dominant player in European markets, its availability is dependent on both the country and the player's bank supporting the service. Not all banks have integrated with Trustly, which can be a limitation for some users.

Trustly's open banking model provides a highly convenient and secure payment solution for online gamblers, with a key benefit being the absence of fees for the user. Its focus on instant, secure, and direct bank transfers has made it a preferred choice for players who prioritize speed and a transparent fee structure.

How to Use Trustly for Online Gambling

Using Trustly for online gambling is designed to be a streamlined and secure process. Thanks to its “Pay N Play” model in some markets, the process can be incredibly fast. Here is a breakdown of the steps:

Step 1

Choose a Licensed Casino That Accepts Trustly

Ensure the online casino is regulated by a recognized authority (e.g., MGA, UKGC) and clearly displays Trustly as an available payment method. For the fastest experience, look for casinos that feature the “Pay N Play” option, as this significantly simplifies the entire process.

Step 2

Navigate to the Deposit or Cashier Page

Once you have selected your casino, go to the deposit or cashier section. Select Trustly from the list of payment options. If it's a “Pay N Play” casino, the deposit page will often be the first thing you see.

Step 3

Select Your Country and Bank

Trustly will present you with a list of countries and a searchable list of banks. Choose your country and then your specific bank. This is the core of the Trustly service, as it acts as a secure bridge between your bank account and the casino.

Step 4

Log in to Your Online Bank

You will be securely redirected to your bank's online banking portal. Here, you will use your usual online banking credentials or authentication method (e.g., BankID, two-factor authentication) to log in. Trustly never stores this information.

Step 5

Choose Account and Confirm Transaction

After logging in, you will be prompted to select the bank account from which you want to make the deposit. Enter the desired deposit amount, and confirm the transaction. The funds will be transferred instantly to your casino account, allowing you to start playing immediately.

Step 6

Request Withdrawal (Usually Instant)

When you are ready to withdraw your winnings, go to the withdrawal section and select Trustly. Because your bank account details were already verified during the initial deposit, withdrawals are typically processed and paid out instantly, sometimes within minutes, which is a major advantage over traditional methods.

Step 7

Check Bank for Funds

After the casino approves the withdrawal, the funds will appear directly in your bank account. There are no additional fees or intermediary accounts to transfer to, making the process exceptionally fast and transparent.

New Online Casinos That Accept Trustly

Trustly's “Pay N Play” model has become a defining feature for many new online casinos, particularly in Europe. Operators launching new platforms are eager to integrate this solution because it streamlines the onboarding process, eliminates the need for traditional registration, and significantly improves player conversion rates. For players, this means an unparalleled user experience: instant deposits, instant withdrawals, and the peace of mind that comes from not having to share personal banking information directly with the casino.

The new casinos that have embraced Trustly are often those prioritizing a modern, mobile-first, and highly efficient user journey. These platforms are typically licensed in jurisdictions where “Pay N Play” is permitted, such as Sweden, Finland, and Estonia, where it has become the industry standard. While the speed is a major draw, it's essential for players to ensure the platform they choose holds a valid license from a reputable gaming authority.

Trustly's security is directly tied to the player's own bank's security protocols, making it a highly trusted method. This has helped new casinos build a reputation for reliability and safety right from the start. However, it's important to be aware that while the transactions are instant, the casino's internal processing for large withdrawals can still be subject to a review. The widespread adoption of Trustly by new operators highlights its role as a key driver of innovation and a benchmark for a new era of online gambling focused on speed, security, and a frictionless player experience.

Sportsbooks That Accept Trustly

Trustly has rapidly become a preferred payment method for online sportsbooks, particularly in European markets, due to its ability to facilitate instant, direct bank transfers. This method is perfectly suited for sports bettors who need to make quick deposits to place time-sensitive bets on live events or in-play markets. Many leading sportsbooks have integrated Trustly, leveraging its secure and seamless process for both deposits and withdrawals. A key advantage is the direct link to the user's bank account, which eliminates the need for card details and reduces the friction typically associated with setting up a payment method.

For sports bettors, Trustly offers unparalleled speed. Deposits are credited instantly, and withdrawals are often processed within minutes, a significant improvement over the multi-day waits common with bank transfers or card payouts. This instant access to winnings is a major draw. The security is also a high point, as the transaction is handled within the secure environment of the user's own online bank, with no sensitive data stored by the sportsbook. While Trustly's “Pay N Play” feature is a game-changer for online casinos, its core functionality of instant, verified bank transfers is just as valuable for sportsbooks, streamlining the entire betting experience from funding an account to cashing out. As with all payment methods, it's essential to verify that the sportsbook accepts Trustly for both deposits and withdrawals in your specific jurisdiction and that you are using a licensed and reputable platform.

Live Casinos That Support Trustly Payments

Trustly has become a preferred payment solution for live casinos, especially in regulated European markets. Live dealer games are all about seamless, real-time action, and Trustly's instant deposit functionality perfectly complements this experience. Players can fund their accounts in a matter of seconds, ensuring they never miss a seat at a popular live table or an opportunity to join the action.

The live casino platforms that support Trustly often stand out for their commitment to a frictionless user experience. Trustly's core benefit for these players is not just speed, but also security. Since the transaction happens directly between the player's bank and the casino, it provides an unparalleled level of security, reducing the need to share card or e-wallet details.

Furthermore, Trustly's “Pay N Play” model, which is widely adopted by live casinos in markets like Sweden and Finland, completely eliminates the need for a separate registration process. This means players can deposit and start playing their favorite live dealer games—from live blackjack to live roulette—without any of the traditional setup delays. This instant gratification extends to withdrawals as well, with winnings often appearing back in the player's bank account in minutes. While this is a game-changer, it's still crucial to confirm that Trustly is available for both deposits and withdrawals in your region and that the live casino holds a valid license from a reputable authority.

Trustly Gambling Compared to Other Banking Methods

Trustly has become one of the most trusted payment options in online gambling across Europe, especially in markets where open banking solutions are popular. Unlike traditional banking or third-party wallets, Trustly enables direct transactions between your bank account and the casino, often without requiring you to create a separate account. Its key strengths are speed, simplicity, and the fact that you don’t need to preload funds into a wallet service. For many players, Trustly strikes the right balance between convenience and security.

Its reliance on bank integration means that availability is highly dependent on whether your country’s banking system supports Trustly. It is particularly strong in Scandinavia and parts of Europe but far less common elsewhere. While it offers a high degree of security through encrypted bank logins, transactions are not anonymous, as all activity is tied directly to your bank account. By comparison, eWallets such as Skrill or Neteller provide more separation from your bank, while cryptocurrencies give near-total anonymity but lack the regulatory oversight that Trustly offers. For players who want fast, secure, and regulated transfers without managing extra accounts, Trustly is a highly effective choice, but those who prioritize anonymity or global reach may prefer alternatives.

Trustly vs. Other Payment Methods

Criteria	Trustly (Bank Transfer)	eWallets (Skrill/Neteller)	Cryptocurrencies
Deposit Speed	Instant or near-instant	Instant	Instant
Withdrawal Speed	Instant to 24 hours	1–24 hours	Under 1 hour
Anonymity	Low (directly tied to bank account)	Moderate (bank-linked, casino name masked)	High (wallet address only)
Fees	Usually free, depends on casino policy	Varies by provider, FX fees possible	Network/gas fees
Bonus Eligibility	Usually eligible	Often excluded	Sometimes excluded
Global Acceptance	Moderate (mainly Europe-focused)	Moderate	Low to moderate
KYC Requirement	Required by bank & casino	Required by provider & casino	Varies by casino (some allow no-KYC crypto)
Chargebacks	Possible through bank dispute process (not always easy)	No	No

Trustly Funding Methods – Linked Bank Accounts vs. Cards

Trustly operates differently from eWallets, as it doesn’t require you to store funds separately. Instead, it connects directly to your bank, meaning your funding experience is determined by your bank account setup.

Linked Bank Account (Direct Transfer): This is the core of Trustly’s system. Deposits are processed instantly through your online banking login, with no need to share card details with the casino. Withdrawals are also smooth, often reaching your bank within minutes to hours. Fees are rare, though they depend on the casino’s policies. This method offers high security and direct control over your funds.

Debit Cards Linked to Bank (via Trustly): In some regions, Trustly also supports payments routed through debit cards, but this is less common. When available, it provides the same security layer, but withdrawals usually default back to the bank account rather than the card.

Credit Cards via Trustly: Trustly generally does not support gambling payments through credit cards directly. Even when indirect routes exist, many regulated markets (such as the UK) ban credit card gambling altogether. As a result, this option is either unavailable or heavily restricted, making Trustly primarily a bank-transfer service.

Trustly Funding Methods

Feature	Linked Bank Account	Debit Card via Trustly	Credit Card via Trustly
Deposit Eligibility	High	Moderate (region-dependent)	Low (often unsupported)
Withdrawal Support	High (direct to bank)	Moderate (defaults to bank)	Rare or unavailable
Fees	Generally none	Standard bank/card fees may apply	Extra fees likely if permitted
Spending Control	High (direct from balance)	Moderate	Low (can incur debt)
Bank Visibility	Full (casino transactions show on statement)	Full (transaction tied to bank)	Full (transaction tied to bank/card)
Common Use Case	General gambling, fast payouts	Regional alternative to direct bank	Restricted use, not recommended

Security, Disputes, and Account Limitations: How Safe Is Trustly for Online Gambling?

Trustly offers a highly secure payment environment for online gambling, but it's important to understand how its security model works and its limitations. Trustly's security is built on its Open Banking framework, which connects directly to your bank's own robust security systems. It does not require you to share your sensitive bank details with the casino, offering a key layer of privacy.

However, “secure” also means adhering to strict regulations. Trustly has full visibility into your transactions, which can lead to:

Regional Blocking: As a regulated payment institution, Trustly strictly adheres to the gambling laws of each country. If online gambling is restricted in your region, Trustly will not be available as a payment option.
Holds and Limits: While Trustly transactions are generally instant, large transactions or unusual activity may trigger internal security protocols at either the casino or the user's bank. Trustly’s own systems also monitor for fraud and AML (Anti-Money Laundering) compliance.
Dispute Resolution: Disputes, particularly those related to gambling outcomes (e.g., a dispute over a bet), are typically handled between the player and the casino, often through a third-party Alternative Dispute Resolution (ADR) provider, not Trustly. Trustly’s role is limited to the payment itself, not the underlying service.
Bank Visibility: Unlike some other payment methods, Trustly transactions are fully visible on your bank statement, which may be a consideration for players who prefer to keep their gambling activity private from their financial institution.

Trustly's security is a direct extension of your bank's security. It uses the highest encryption standards and never stores your bank credentials. While this offers peace of mind, it also means that its use is subject to its strict, jurisdiction-specific rules and the casino's terms. Using Trustly for gambling is exceptionally secure and convenient, but only when you comply with all relevant policies and the transaction is within a regulated market.

Payment Transparency – Are Trustly Casinos Clear on Terms?

Casinos that accept Trustly often promote it as a fast and secure banking option, with the appeal of direct bank-to-casino transfers and no need for an intermediary wallet. On the surface, it seems simple — log in with your bank credentials, confirm the payment, and you’re done. However, a closer look shows that the actual terms governing Trustly transactions are not always presented in a straightforward way. While these casinos generally operate within regulatory frameworks, important details about fees, withdrawal limits, and processing times are often buried in different parts of the site. Trustly’s “simplicity” can sometimes mask key conditions that players need to know before depositing.

“Instant & Free” Isn’t Always the Whole Story

Casinos regularly market Trustly deposits as instant and free, but this only reflects their own fee policy. Players can still encounter hidden costs, such as:

Bank FX Conversion Fees: If your account currency differs from the casino’s, your bank (not Trustly itself) may apply an exchange rate that includes a markup.
Bank Transfer Charges: Most standard Trustly transactions are free, but some banks charge small fees for international or expedited payments.
Casino Processing Charges: While rare, certain casinos apply their own administrative fees for Trustly withdrawals, despite advertising “free transfers.”

Withdrawal Terms Are Not Always Obvious

Trustly is known for quick payouts, often within minutes, but the reality can vary depending on the casino:

Internal Casino Reviews: Some casinos impose verification or pending periods (e.g., 12–48 hours) before the funds are even released to Trustly.
Unclear Limits: Minimum and maximum withdrawal amounts for Trustly can differ widely and are not always clearly displayed.
Bank Processing Delays: While Trustly initiates instant transfers, your bank may hold or delay the funds, particularly for large transactions or unusual activity.

Bonus Restrictions Can Be Vague

For Trustly-funded deposits, bonus eligibility is not always transparent:

Usually Eligible, But Not Guaranteed: Most casinos allow Trustly deposits for welcome and reload bonuses, but some promotions quietly exclude bank-transfer methods.
Different Wagering Contributions: In rare cases, Trustly deposits may contribute differently toward wagering requirements, though this is more often seen with eWallets than with Trustly.

Terms Are Fragmented Across Multiple Sections

Rather than offering a single, clear breakdown of Trustly payment conditions, most casinos scatter details across various areas, such as:

Bonus Terms & Conditions pages
Banking/Payments FAQ sections
General Casino Terms & Conditions, which are often lengthy and difficult to navigate

Philosophical Note – Should Rational Gamblers Use Trustly?

Trustly represents a highly rational choice for a specific profile of gambler, one who values speed, security, and simplicity above all else. Its “Pay by Bank” model is a direct answer to the friction points found in other payment methods.

For the convenience-driven player, Trustly offers a superior experience. You don't need to create a new account, remember passwords for a third-party service, or deal with funding an e-wallet. The transaction is a single, streamlined process that takes you directly from the casino to your bank's secure login and back, allowing you to start playing instantly. This is particularly appealing for casual players or those who prioritize a seamless journey.
For bonus-focused players, Trustly is often the ideal choice. Unlike many e-wallets like Skrill or Neteller, which are frequently excluded from welcome bonuses and promotions, Trustly deposits are almost always eligible for casino offers. This makes it a flexible and financially sound option for players looking to maximize their value.
For the high-volume or privacy-focused user, Trustly is a mixed bag. While it's extremely secure and does not share your bank details with the casino, the transactions are fully traceable on your bank statement. This means it lacks the anonymity of cryptocurrencies. For players concerned about their bank's visibility into their gambling habits or those making very large, frequent transfers, a solution like Bitcoin might be more suitable. However, for those who simply want a secure and fast way to manage their funds without the volatility of crypto, Trustly is an excellent fit.
For international players, Trustly's usefulness is tied directly to its geographic reach. Its “Pay N Play” model is dominant in Nordic and some European markets, but its availability diminishes in other parts of the world. Players must ensure that Trustly has a partnership with their local bank and that online gambling is legal in their jurisdiction.

Trustly is a highly efficient and secure tool that perfectly suits the modern European gambler. It's built for those who prioritize a frictionless experience, instant payouts, and the peace of mind that comes from using their own bank's security. It's not a tool for anonymity, but for players who operate within a regulated framework and value transparency and speed, it is arguably the most rational and user-friendly payment option available.

Online Casinos Accepting Trustly – FAQs

Yes, Trustly deposits are usually processed instantly, as the system connects directly to your bank for real-time transfers. However, delays can occur if your bank requires additional security verification or if the casino manually reviews your first payment.

Yes. Trustly supports both deposits and withdrawals, and payouts are often faster than with cards or traditional bank transfers. In many cases, funds reach your bank account within minutes, though some casinos impose review times that can extend the process to 24–48 hours.

Most casinos do not charge fees for Trustly deposits or withdrawals. However, your bank may apply charges for currency conversion or international transfers, depending on your account type and location.

In most casinos, yes. Trustly deposits generally qualify for welcome and reload bonuses, unlike some eWallets that are excluded. That said, it’s always worth checking the bonus terms, as restrictions can vary by promotion.

Trustly does not share your full banking details with the casino. Instead, it confirms the transaction through a secure banking login and passes only the payment confirmation. Your bank account number remains private.

No. Trustly is widely available in European markets, especially Scandinavia and Germany, but is less common in regions outside of Europe. Acceptance depends on both local regulations and the casino’s partnerships.

Trustly is considered highly secure, as it uses encrypted connections and bank-level authentication. Since it connects directly to your bank account, it avoids the need for storing payment details with the casino, reducing exposure to fraud.

The most common issues include bank restrictions on gambling transactions, slower-than-expected withdrawals due to casino review times, and limited availability outside Europe. Rarely, some banks may not support Trustly for gambling payments at all.

Yes. Since Trustly transactions are bank-based, you can request your bank to block gambling payments entirely. Some banks also allow you to set spending limits or restrictions on gambling-related transactions.

Yes. Since Trustly connects directly to your bank, deposits and withdrawals appear on your statement as bank transfers. The entry may show Trustly or the casino’s payment provider, but the activity is still visible to your bank.

First, confirm that your bank supports gambling transactions via Trustly. If it does, the issue may lie with the casino’s payment processor or your bank’s security filters. Contact both the casino’s support team and your bank to resolve the problem.