Servipag

Currently, Servipag does not support direct casino withdrawals to user accounts. It functions mainly as a deposit-only gateway. When you withdraw, casinos usually require a bank transfer to your linked Chilean bank account or a digital wallet.

This limitation is structural since Servipag was designed for payment collection and bill settlement, not for inward fund transfers from merchants. If a casino advertises “Servipag withdrawals,” it’s usually referring to a bank transfer routed through EBANX using your Servipag-linked bank credentials.

Servipag itself is transparent and does not charge additional fees for most online casino deposits. However, hidden costs can emerge indirectly, depending on the setup:

• Exchange-rate spreads: small currency adjustments if the casino operates in USD or EUR.
• EBANX merchant fee pass-throughs: some casinos offset processing fees onto users.
• Voucher service costs: when paying offline, small flat fees (CLP 200–500) may apply.

These charges are minor but worth monitoring. Servipag’s official receipts will always show the exact amount charged, making hidden deductions traceable.

In most cases, yes. Casinos that list Servipag as a deposit method via EBANX treat it the same way as standard local bank deposits. That means welcome bonuses, reloads, and free spin offers generally apply.

However, always check the Terms & Conditions since some casinos exclude local payment processors from promotional eligibility due to verification or AML limitations. If you’re unsure, contact the casino’s support before depositing.

Servipag follows strict Chilean financial privacy laws (Ley 19.628). The platform transmits only the data necessary for transaction validation, including:

• User name and RUT (Chilean tax ID)
• Bank reference number or transaction ID
• Payment amount and timestamp

Casinos do not receive your Servipag credentials, bank login data, or full personal identifiers. All sensitive information is encrypted end-to-end and verified solely by Servipag and EBANX.

No. Servipag is exclusive to Chile and partially accessible in neighboring countries through EBANX integrations. It is not available in Europe, the United States, or Asia.

If a casino serves multiple Latin American markets, Servipag will appear only for Chilean users or those paying in CLP.

Servipag’s security model mirrors a bank-grade system,  certified by Verisign, using 256-bit SSL encryption, and audited by its founding banks (Banco de Chile and BCI). It is objectively safer than voucher systems and comparable to major cards in encryption quality. Unlike e-wallets, which store user balances online, Servipag functions purely as a transactional relay, reducing the attack surface for cyber threats. Additionally, every user account requires KYC verification, meaning fraudulent use is almost impossible without identity theft. For casino users, this translates into low fraud exposure and high data confidentiality, with the trade-off of less anonymity compared to crypto or prepaid cards.

The most reported issues are operational, not security-related:

1. Delayed deposit reflection – often due to offline payments or after-hours processing.
2. Rejection by casino cashier – if the casino hasn’t properly activated Servipag through EBANX.
3. Currency mismatch – CLP payments converting into USD may cause rounding errors.
4. User error – selecting the wrong payment channel (cash vs online) or missing the transaction confirmation screen.

All these problems are reversible through Servipag’s customer support or the casino’s finance team. Systemic issues such as double charges or unauthorized deductions are rare.

Yes. Servipag allows users to restrict payments to specific merchant categories, including online gambling. Through the account settings or via customer service, you can request a merchant exclusion list to block gambling-related MCCs (Merchant Category Codes).

This function is intended for responsible gaming and parental control purposes. Once activated, any gambling-related payment attempt will automatically fail authorization.

Yes, transparency is built into the system. Every Servipag payment linked to a casino appears as a merchant transaction on your bank or Servipag statement. The descriptor typically includes EBANX or the casino’s merchant ID, but it will not explicitly say “gambling” or “casino.”

For example:

“EBANX *SERVIPAG 12345 CLP”

This ensures clarity for auditing while maintaining moderate discretion. Anyone reviewing your statement will see a legitimate financial transaction, not an ambiguous offshore entry.

If your payment is declined, follow this diagnostic sequence:

1. Check Integration: Confirm that the casino officially supports Servipag (often labeled “via EBANX”).
2. Reverify Account: Ensure your Servipag or bank account has active online payment permissions.
3. Amount Limit: Some casinos set a minimum deposit threshold that exceeds Servipag’s voucher limit.
4. Network Delay: Wait several minutes – occasional EBANX verification lags occur during peak times.
5. Contact Support: If still unresolved, reach out to Servipag support or @servipagonline on Twitter.

Most rejections stem from mismatched banking details or temporary EBANX processing outages. They are rarely permanent and can typically be corrected without manual refunds.