IRIS

Yes. Since IRIS operates on an account-to-account (A2A) framework, withdrawals return directly to the same verified bank account used for deposits. This structure satisfies both AML and PSD2 regulatory requirements. The payout is initiated by the casino and processed through IRIS’s open banking rails, typically completing within seconds to a few hours depending on the casino’s release policy. There’s no separate “IRIS account” or card to maintain — you always interact with your existing bank account.

No, IRIS applies a fixed merchant-side transaction fee (~0.49%), which is almost always covered by the casino. Players are not charged for deposits or withdrawals unless the casino explicitly applies a handling fee. Moreover, IRIS does not impose service, subscription, or inactivity fees. Any additional costs (e.g., currency conversion) come from the user’s own bank, not IRIS. The transparency of open banking ensures that all charges are visible at the point of authorization, so nothing happens behind the scenes.

Yes. Deposits made through IRIS are eligible for welcome bonuses, reloads, and promotions at most online casinos. Unlike certain e-wallets (such as Skrill or Neteller), IRIS does not fall under the “restricted deposit methods” list used by many operators. Because it is a regulated PSP, casinos classify it as a standard bank transfer, which means your deposits count toward wagering requirements. Players should still verify each casino’s bonus terms, as restrictions may differ by region or license.

Very little. IRIS uses bank-level data minimization — only essential payment information is transmitted: your IBAN, account holder name, and transaction amount. No login credentials, card numbers, or passwords are shared with the casino. The data exchange happens through encrypted APIs under the PSD2 security model. This approach ensures compliance with both GDPR and open banking standards, meaning casinos can verify your identity for KYC purposes without accessing unnecessary personal or financial data.

Not yet. IRIS currently operates across seven European markets, including Bulgaria, Italy, Cyprus, Slovenia, and Austria, with expansion underway into other EU/EEA countries. Its licensing under the Bulgarian National Bank (BNB) allows cross-border operation under PSD2 passporting rights, so integration into additional European gambling jurisdictions is a matter of time. However, IRIS is not yet available in non-EU regions such as the UK, Canada, or Australia, where different financial frameworks apply.

IRIS exceeds most traditional payment methods in terms of transactional security. It implements Strong Customer Authentication (SCA), AES-grade encryption, and mutual endpoint verification between the bank, the merchant, and the user. Since no credentials are stored or transmitted, the attack surface is minimal. By contrast, card networks and e-wallets often rely on stored tokens or payment intermediaries, which add potential points of compromise. In a risk hierarchy, IRIS stands at the top — on par with Trustly and Volt in technical protection.

The most frequent issue is bank compatibility — not all financial institutions have equally fast or stable API connections under PSD2. Occasionally, a transaction may fail due to a temporary bank-side timeout, though funds remain safe and typically revert within minutes. Another minor issue involves casino-side integration lags, where payments are confirmed by IRIS but not yet reflected in the casino balance. These are operational, not systemic, and rarely persist. Players can verify the transaction status through their bank’s official confirmation log.

Yes. Since IRIS payments are initiated through your own banking app, you retain full control over transaction permissions. Most European banks allow users to restrict outgoing payments to specific merchant categories, including gambling-related MCCs (Merchant Category Codes). Additionally, players can request that IRIS block payment initiation to gambling operators at the API level, ensuring no future A2A payments can be processed to such destinations. This function supports self-exclusion and responsible gaming measures.

Yes, but discreetly. Every IRIS payment appears as a standard bank transfer, typically referencing the casino’s merchant identifier or payment processor name. There’s no visible branding indicating gambling unless the merchant itself includes it. Since IRIS acts as the initiating interface, the record on your bank statement reads as a direct transfer from your account — legally accurate, yet not overtly labeled as a gambling transaction. This makes IRIS both transparent and privacy-conscious at the same time.

First, confirm whether the issue originates from your bank or the casino’s payment gateway. If your bank temporarily blocks the payment, retry after re-authentication or verify your PSD2 authorization settings. If the rejection occurs at the casino level, contact their finance or payment support team with the transaction ID provided by your bank. IRIS itself cannot hold funds; it only facilitates the request. Therefore, any pending or failed transaction is either awaiting bank release or casino-side confirmation — both traceable within the IRIS audit trail.